Celcom coverage disrupted in the Klang Valley

To the manager in charge,

My name is Gadiy and I'm proud to be a mobile phone owner to make calls. I've been making calls all my life. As you know, my only option to make calls now are to cross my fingers and hope that celcom will provide me the coverage that I need. I'm stranded here with no other way of making calls because Celcom has to screw up the line. Why am I paying your bills for this kind of service? I'm not out of town, neither am I out of the country. I'm sitting right here at Jalan Gasing, Petaling Jaya, 1.5km away from your Menara Celcom and I need to make important calls with regards to my career=money=survivability=life. Nevermind that you can bar my phone from making calls, at least I still can receive important calls. But I can't make any calls now or receive calls because you are having a system maintainence / breakdown / insufficient man power / always out for meeting / never pay electricity bill / excuses / excuses / excuses. This is the 3rd time this half year a major problem like this is happening.

I was a Maxis user before this and the only reason I switched because Celcom provide better coverage. It's true and I can agree with you. But what's the point of better coverage when there is NO COVERAGE AT ALL?

You can get your Customer Relations to write a good Press Release explaining the situation, if not you can just fire them because they are not doing their job. You can start firing the people who caused the problem in the first place.

I apologize for the harshness, but it's the truth. I know you'll be upset, and wondering why someone who doesn't have a life write stupid things about the Number 2 telco company in Malaysia? The thing is, because of Celcom's insufficiency, it's majorly affecting other people's life elsewhere. What if there is a girl who is about the get raped by an intruder but she cannot call her dad for help because there is no coverage? or call the police? or call somebody? She can't do it because celcom's coverage is disconnected. If there is a system upgrade or maintainence, you could at least have sent us a sms saying so. If it's expensive, then use the sms celcom send for spamming purposes to send us an important message. It's no funny deal that Celcom likes to disconnect people from making or receiving calls.

I hope you understand the situation and I most definitely hope to hear from someone from your side soon.

Just to let you know on our situation, you can twitter up #celcom

I'm quite sure someone will only read this tomorrow morning or afternoon, then you will have to search for this timeline. The time's 9.35pm Thursday 12 Nov 2009.

You can write back or call me at 012-282****.

Best Regards,
Gadiy Lim

----